Frequently asked questions

Frequently asked questions

  • Orders
  • Products
  • Shipping
  • Easy returns

Orders

How do I change my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. As soon as you have placed (and paid) your order, it cannot be changed or cancelled.

What payments do you accept?

Beautyshop by Goldenyaa offers several payment options for your convenience. We accept Visa, Mastercard, American Express, Paypal and iDeal.

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will reimburse the paid amount via Paypal. If you do not have a paypal account we can transfer it to your bank account, for which we will than request you to provide us with your banking details. It is also possible to have it changed into store credit, by which you can use it for a next purchase.

I placed my order, but I forgot to use my code

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

I placed an order, but never received a confirmation email

If you do not receive an email from Beautyshop by Goldenyaa within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking HERE.

 

Products

Do you have a Beautyshop by Goldenyaa size guide

Yes, love! To accommodate our #GoldenyaaBabes around the globe, we provide a detailed Size Guide for you to reference. You can access it HERE.

I am in love with an item, but it’s out of stock on the site. What should I do and how often do you restock?

We will always do our best to restock all items on our website on a frequent basis, to ensure that we can sent you the product(s) as soon as possible.

Shipping

Our standard shiping rates

Overnight Express (orders placed by 1 PM PST; Monday - Friday)

€15

Standard Shipping (2-3 Business days**)

€6

FREE EU Shipping (2-3 Business Days**);

Orders over $75

FREE

Canada & U.K. Shipping

€10

FREE EU Shipping; Orders Over $75

FREE

International Express (2-5 Business days)

€25

Standard International Shipping

€15

FREE International Shipping; Orders over $150** (5-10 days)

FREE

  • Orders must total amount indicated after all discounts and coupons have been applied.
  • Time listed does not include 1-2 business day processing time.

How do I know if my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.

My tracking info shows my package was delivered, but I never received it

We know how important your order is! Beautyshop by Goldenyaa provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Beautyshop by Goldenyaa does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, we are happy to file a claim on your behalf.

Do you ship internationally?

Beautyshop by Goldenyaa is proud to service our #GoldenyaaBabes from all over the world! The default pricing on our site is in EUR, the conversion rate depends on your issuing credit card company used on the transaction.

It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Beautyshop by Goldenyaa is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. 

Shipping Type

Processing Time

In-Transit Time

Expected Delivery

(After Receipt of Order)

International

24-48 Hours

6-10 Business Days

7-12 Business Days

 

Do you refund shipping fees?

Shipping fees are non-refundable unless you received a damaged item. 

To report or return a damaged item, please use the following process:

If you would kindly fill out the return form included on this website, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. If you need a copy of the returns form, please click HERE.

Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of 10.00 EUR. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

When will I receive my order?

The chart below will provide you with a tentative estimate of how long it will take your order to arrive at its final destination based on our internal processing time and the shipping option you selected:

Shipping Type

Processing Time

In-Transit Time

Expected Delivery

(After Receipt of Order)

1 Day Shipping

Same Day (if placed by 1PM PST)

1 Business Day

1-2 Business Days

Standard 2 Day Shipping

24-48 Hours

2 Business Days

3-4 Business Days

International Shipping

24-48 Hours

6-10 Business Days

7-12 Business Days

 

I received a damaged item. What should I do now?

If you would kindly print and fill out the return form included in your package, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. If you need a copy of the returns form, please click HERE.

Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of 10.00 EUR. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Easy returns

To process a return, please follow these simple steps:

  • Please report the request to return a product to us, so we can determine if there is a valid reason to sent it back. Normally, this will only be in the case of considerable damage to the product.
  • Complete a returns request form.
  • Mail your return to: Beautyhop by Goldenyaa Claus van Amsbergstraat 116 1102AZ Amsterdam The Netherlands
  • Depending on the shipping method selected, your return may take several days to reach us. Please allow 5-7 days to process your return once it is received into our distribution center.
  • Helpful Hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit. 

 

 

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Delivery

All delivery dates are mentioned in the comments sections of the products. In some cases the delivery time may be a little longer than expected, but this is because we want to only offer you the best.